Policies

We value your time and strive to provide the highest level of service to every client. When an appointment is scheduled, that time is reserved exclusively for you.

In order to be fair to all clients and our team, we have implemented the following policy:

Cancellations:
We kindly request at least 24 hours’ notice if you need to cancel or reschedule your appointment. 

No-Shows

• Appointments cancelled with less than 24 hours’ notice will incur a charge of 50% of the scheduled appointment fee.

• Clients who fail to attend their scheduled appointment without providing notice will be charged 100% of the appointment fee. 

emergency Situations We understand that unforeseen circumstances can arise. Please contact us as soon as possible if you experience an emergency, and we will review the situation at our discretion.

By booking an appointment, you acknowledge and agree to this policy.

• Your pet’s safety is our top priority. If your pet becomes overly stressed, aggressive, or unmanageable, we may stop the groom for their wellbeing.

• A handling fee may apply if extra time or staff are needed to complete the service.

• Please let us know in advance if your pet has anxieties, behavioural concerns, or bite history - we’ll always do our best to work with them gently and patiently.

• Severely matted pets may require a shave-down for their comfort and safety. We will never attempt to brush out severe matting due to the risk of pain, bruising, or skin damage. we value humanity over vanity.

• An additional matting fee may apply to cover extra time and equipment wear.

• We do not perform full grooming on extremely matted, aggressive, or unfit pets where it would compromise their welfare.

• Dogs and cats must be up-to-date with their core vaccinations.

• Puppies and kittens must be at least 2 weeks post-second vaccination before their first appointment.